지원 - Redis

맞춤형 Redis 지원

Redis 개발자가 제공하는 엔터프라이즈급 지원을 통해 Redis Cloud 또는 Redis Software에서 필요한 워크로드를 자신 있게 구축할 수 있습니다. 모든 플랜에서 전문가와 도구에 접근해 문제를 신속하게 해결하고, 리스크를 줄이며, 성능과 비용 효율성을 극대화할 수 있습니다.

Redis 맞춤형 지원 플랜

당사 전문가 팀은 언제나 귀하와 함께 문제를 진단하고 해결할 준비가 되어 있습니다. 24시간 연중무휴 지원, 강화된 응답 SLA, Redis 개발 도구 및 데이터 커넥터 기술 지원, 또는 기술 계정 관리자가 필요한 기업이라면 아래 플랜을 확인하세요.

Plan Level	Basic	Developer	Business	Enterprise
Plan Description	Redis Support coverage for monthly on-demand Redis Cloud customers.	Redis Support coverage for Annual Redis Cloud customers for use with applications NOT in production yet.	Redis Support coverage for annual Redis Cloud or Software customers.	Redis Support coverage for annual Redis Cloud or Software customers.
New Software Releases	✅	✅	✅	✅
Support Portal Access	✅	✅	✅	✅
Phone Support	—	—	✅	✅
Root-Cause Analysis	—	—	—	✅
Technical Support Availability	Business hours	Business hours	24×7	24×7
Technical Account Manager	—	—	—	Included (1 location)
Ticket Escalation Access	—	—	✅	✅
Technical Account Manager (TAM)	—	—	—	✅
TAM Coverage	—	—	—	1 Location 8×5 Working hours

SLA Goals
P1 Response	—	8 business hours	1 Hour	30 minutes
P2 Response	—	8 business hours	4 Hours	2 hours
P3 Response	—	8 business hours	8 business hours	8 business hours
P4 Response	—	2 business days	2 business days	2 business days

Solution Support
Solution Support	—	✅	✅	✅
Redis Client Support	—	✅	✅	✅
Redis Data Integration (RDI)	—	✅	✅	✅
Redis Observability (Grafana, Kafka)	—	—	—	✅
Redis Developer Suite	—	—	—	✅
Redis Data Connectors	—	—	—	✅

Redis Product Availability
Redis Cloud	✅- Monthly On-Demand	✅- Annual Contract	✅- Annual Contract	✅- Annual Contract
Redis Self-Managed (Software)	🚫	🚫	✅	✅
Production Applications	✅	🚫	✅	✅
Commitment Level	—	—	Up to $100k Annual Commitment	Over 100k Annual Commitment